Support for NoteAI
Need help with NoteAI? You’re in the right place! Find answers to common questions, troubleshooting guides, and contact information below.
Frequently Asked Questions
Getting Started
Q: How do I download NoteAI?
A: You can download NoteAI from:
- App Store (iOS)
- Google Play Store (Android)
- Web Version (if available)
Q: Is NoteAI free to use?
A: [Explain your pricing model - free, freemium, paid, etc.]
Q: What devices are supported?
A: NoteAI works on:
- iOS 14.0 or later
- Android 8.0 or later
- Modern web browsers (if web version available)
Using NoteAI
Q: How do I [common feature]?
A: [Step-by-step instructions for common tasks]
Q: Where can I find my [data/progress/settings]?
A: [Explain where important information is stored]
Q: Can I sync my data across devices?
A: [Explain sync capabilities if applicable]
Troubleshooting
The app won’t start or crashes
- Restart your device - This resolves most temporary issues
- Update the app - Check for updates in your app store
- Check storage space - Ensure you have enough free space
- Reinstall the app - Delete and reinstall if problems persist
Performance issues
- Close other apps running in the background
- Restart the app by closing and reopening it
- Check your internet connection for online features
- Update your device to the latest OS version
Account and data issues
- Check your login credentials if you have an account
- Verify internet connection for cloud sync features
- Contact support if you’ve lost important data
Contact Support
Still need help? We’re here to assist you!
Email Support
When contacting support, please include:
- Your device type and OS version
- App version number
- Detailed description of the issue
- Screenshots (if applicable)
Response Times
- General inquiries: 24-48 hours
- Technical issues: 12-24 hours
- Critical bugs: Within 12 hours
Feature Requests
Have an idea for improving NoteAI? We’d love to hear it!
Send your suggestions to: noteai@pandalabs.ai with “Feature Request” in the subject line.
Known Issues
We’re aware of the following issues and working on fixes:
- [List any known issues and their status]
- [Include workarounds if available]
Release Notes
For information about new features and bug fixes, check our Changelog.
Community
Connect with other NoteAI users:
- [Discord/Community link if available]
- [Social media links if applicable]
Still need help? Don’t hesitate to reach out to us at noteai@pandalabs.ai. We’re committed to providing excellent support for all our users!